Archive for October, 2008

My Mechanic is Outmarketing Your Restaurant…

Welcome back!The last thing I really wanted to do after my $400 car fix last week was to think about my mechanic.

Yet, what did I get in the mail three days later?

A nice envelope (can you say marketing…)

It had three pieces: 1) a thank you note 2) a brochure and 3) refer-a-friend coupons, with an [...]


Restaurant Superchefs: Do You Know Where Your Chef Has Gone?

I am a big fan of chef driven restaurants. If the chef is in the kitchen, it’s going to be a great experience. If, by chance, the chef is somewhere else that evening, it may or may not be a great experience. I understand that almost all chefs will assure you that [...]