Restaurant Service
Children & Restaurants - Banning Kids
Welcome back!If you happen to have children under the age of six, and if you find yourself in Monroeville (PA)… you are not welcome at Michael Vuick’s place (McDain’s Restaurant). Actually, you and the wife are totally welcome, but you have to leave the kids (under the age of six) in the car. Needless to [...]
Restaurant Service: Warm vs. Cool
I just finished reading a piece by our town’s major restaurant critic. There was one paragraph that I found disturbing…
“I’ve been to this oldie a number of times over the years to mixed results, but I’m happy to say this was our best visit yet. The service was a bit unnecessarily gruff and cool, but [...]
My Mechanic is Outmarketing Your Restaurant…
The last thing I really wanted to do after my $400 car fix last week was to think about my mechanic.
Yet, what did I get in the mail three days later?
A nice envelope (can you say marketing…)
It had three pieces: 1) a thank you note 2) a brochure and 3) refer-a-friend coupons, with an incentive [...]
Automatic Gratuity Disaster
In one form or another, it’s a phrase that appears on menus all over America…”An 18% gratuity will be added to parties of eight and over”. I understand the thinking from the restaurant point of view, and I also understand that it represents a disaster waiting to happen.
